Complaints Procedure

Last updated: 09 May 2026

How to complain Send your complaint to [complaints@alammanproperties.com](mailto:complaints@alammanproperties.com) with: - Your full name and contact details - The transaction reference, listing ID, agent name, or service involved - A clear description of the issue and dates - Supporting documents (screenshots, contracts, correspondence) where helpful

What happens next

External escalation If our internal process doesn't resolve your complaint to your satisfaction, you can escalate: - **Brokerage conduct or pricing:** RERA / Dubai Land Department via the [Dubai REST app](https://dubailand.gov.ae) or in person at the DLD HQ - **Tenancy disputes:** Rental Disputes Centre (RDC) at Dubai Land Department - **Consumer protection:** Dubai Department of Economy & Tourism (DET) - **AML / financial:** UAE Financial Intelligence Unit

Our internal record Every complaint is logged in our compliance register. We review the register quarterly to identify patterns and improve our service.

Confidentiality We treat all complaints confidentially. Personal data shared in complaints is handled per our [Privacy Policy](/legal/privacy).